The phone rings at ten past eleven and somebody answers.
Most enquiries do not arrive during business hours. A voice agent answers, asks the questions a person would ask, and either books the job in your calendar or writes down enough that the morning starts with a warm callback in hand.
You already know the number of jobs you have lost to a voicemail. The people who called you had a problem right then, and by morning they had solved it with somebody else.
A number the customer calls, or a call the agent places outbound, whichever your business needs.
A voice that sounds like a person, not like a phone tree.
A booking placed in your calendar, or a callback slot held for you to run in the morning.
A transcript and a summary of every call, sitting where you already read your notes.
A rule for what to do when it is out of its depth, so the customer never hits a wall.
- 01
We map the calls you actually get and the questions you actually ask.
- 02
We build the agent, put a test number in your hand, and let you break it.
- 03
We route your real number through the agent, first for the after-hours calls only.
- 04
We open the hours as you trust it, and we watch the transcripts with you.