The build is not the job. The keeping is the job.
An agent shipped and forgotten quietly gets worse. Your business changes, your language changes, your customers ask new things. Managed agents means we keep watching, keep tuning, and keep the agent as sharp as the day we handed it over.
The first month after launch is when small problems compound. Somebody notices the agent misread a message, nobody logs it, and by month three the trust is gone and the team quietly stops using it. Managed means somebody is looking every week.
A weekly review of the conversations, the calls or the actions the agent took.
Retraining when your process changes, your product changes, or your voice changes.
A number you can call when something looks wrong, answered by the people who built it.
A monthly note in plain language on what changed and what to expect next month.
A yearly rebuild of the parts of the agent that are showing their age.
- 01
We agree what a good week looks like, in numbers you already trust.
- 02
We read the transcripts every week and we act on what we find.
- 03
We push updates on a schedule you know about, never in the middle of a busy day.
- 04
We meet you monthly, in person if you are in Tauranga, on a call if you are not.